Terms & Conditions

ABOUT YOUR ITEM

With items ordered online, I make every effort to ensure the colour of your personalised product is displayed accurately. Sometimes you may find that the shade displayed may vary from your visual monitor.

All of Olivia and Gray's accessories are all individually made and personalised for you. All are hand stamped/printed by me in my studio and you may notice the position and finish of the embossing may vary from item to item, each item is unique for you. 

EMBOSSING 

Embossing is hot foil pressed onto your leather bags in silver or gold. You will find that certain bags are offered with blind emboss ( the letters pressed without using foil) Please be advised this is a very subtle option. Due to the surface of the products, small breaks may appear in the foil embossing.

RETURNS

I unable to accept returns due to the items being personalised and unique to you. All items are quality checked before they arrive to you but If you find that you have a fault with your bag/item please contact me within 7 days with a brief description of the fault and photo if possible via email hello@oliviaandgray.co.uk. 

Returns label will be emailed or posted to you to send back and I will endeavour to repair or replace once item has been shipped back.

SAMPLE SALE ITEMS

Items bought within the sample sale are non refundable and non exchangeable. 

NON PERSONALISED RETURNS

If upon delivery you change your mind and wish to return you non personalised item I will be happy to offer a full refund once the item has posted back and received within 14 days. using the Returns, Olivia & Gray, 2 Pickwick Avenue, Chelmsford, CM1 4UN

PAYMENT 

Pay pal, Credit/Debit card, Klarna payments accepted.

Registered business Address: Olivia & Gray 2 Pickwick Avenue, Chelmsford, CM1 4UN